At Prospera Supplements, we stand behind the quality of our products and the satisfaction of our customers. If for any reason you are unsatisfied with your purchase, we offer 30-day refund on our products
HOW IT WORKS
Please send us an e-mail at email@example.com including the following information:
- Your order number and the email address you used to place the order
- The item(s) you’d like to return.
- Select the Reason for your return.
- Contact number in case we have any questions.
We will send you a return confirmation to the email provided. Your refund will be processed via the same method that we received payment for the initial order.
Note: Return shipping costs will be at the customer’s expense.
- The 30-day money back guarantee is valid only once per product, and redeemable Item(s) must be shipped back to Prospera Supplements (at customers expense) with a valid proof of transaction. Customers may not return same item for refund more than once. We do not refund the original cost for shipping on returns where the order was successfully delivered to the customer.
- Refunds are only issued for items that are successfully delivered. Prospera Supplements does not provide refunds for orders that were reported lost in transit.
- Replacements for orders lost in transit are not eligible for a refund.
We ship orders Monday through Friday. Purchases made after 12pm EST will not begin processing until the next day. If you place your order after 12pm EST on a Friday, your order will be shipped the following week. Please consider this when placing your order.
Expected time to process and ship orders is 2 business days. Please note that Saturday and Sunday are not considered business days. Our estimated delivery time is 3-5 business days after processing.
NOTE: We use an automatic system to check all addresses and ensure they are correct. We reach out via email and telephone to verify these addresses. If we do not hear back from you confirming/correcting the address, this Address Verification Process may delay your shipment. Per our policy, we do not refund shipping (expedited or standard) for packages delayed due to Address Verification.
We offer Free Shipping on orders over $80. Similar to regular orders, Free Shipping orders are estimated to be delivered within 4-5 business days after processing.
We currently don’t ship outside the United States